In this new episode of Q&A, we break down exactly what a warranty is and more importantly, what it isn’t. A warranty is designed to cover manufacturing faults, meaning issues that happen due to how the track or part was made, not how it’s used. So if a product fails because of a defect in materials or workmanship, that’s when the warranty kicks in.
However, the video also clears up a common misconception: warranties don’t cover wear and tear, accidental damage, or operator misuse. If a track gets cut on a sharp object, worn out from normal use, or damaged because of the machine’s working conditions, that’s not something a manufacturer’s warranty covers. That’s why TKV offers extra protection through the TKV Commitment, including things like Accidental Breakage Cover and a Money Back Guarantee, to give you more peace of mind where the standard warranty ends.
TKV We’ll keep you moving.
